| 1. |
What is Verified
by Visa? |
| 2. |
How do I register? |
| 3. |
Can I register with my existing
SGE Credit Union Visa card or do I need to apply for a new
one? |
| 4. |
I have more than one card issued
on my Visa account. How does Verified by Visa work for additional
cards? |
| 5. |
After I register, how long does
it take for Verified by Visa to become active for my card? |
| 6. |
Do I need any special equipment
or software on my computer? |
| 7. |
What is a Personal Assurance Message? |
| 8. |
How will the online store know
that I have Verified by Visa? |
| 9. |
What if I forget my password? |
10. |
If I suspect someone has stolen
my password or used it to make fraudulent purchases, what
should I do? |
| 11. |
What should I do if I am shopping
online and I don’t get asked for my Verified by Visa
password? |
| |
|
| Q1 |
What is Verified
by Visa? |
| A1 |
Verified by Visa is a new service to
add safety to your SGE Visa Debit Card when you shop online.
It allows you to add your personal password to your Visa
Card,
ensuring that only you can use your Visa Card to make purchases
online from participating merchants. For added security,
your PAM confirms that you are connected to a legitimate
website, and that your card is being authenticated by your
Credit Union. |
| |
|
| Q2 |
How
do I register? |
| A2 |
 |
Register
for Verified by VISA on the Internet in just minutes. |
|
Have your Verified
by VISA member registration number and VISA Debit Card
in front of you.
(If you haven’t received your number, or if you have
misplaced it, please contact SGE Direct on 1300
364 400 or email us on sge@sgecu.com.au) |
|
When you have your
card and member registration number to hand, click here to
register your SGE Credit Union VISA Debit Card. |
|
· Follow the instructions. |
|
| |
|
| Q3 |
Can I register
with my existing SGE Credit Union Visa Debit Card or do
I need to apply for a new one? |
| A3 |
You can register any Visa Card to be protected by Verified
by Visa as long as your card issuer offers this service.
SGE Credit Union offers this service to all of our Visa cardholders. |
| |
|
| Q4 |
I have more than
one card issued on my Visa account. How does Verified by
Visa work for additional cards? |
| A4 |
Verified by Visa will still work for
all the additional cards you have on your account. You will
have to register and create a password & Personal Assurance
Message (PAM) for each one. Please note that once your SGE
Visa account is registered with Verified by Visa, all cardholders
will need to register and create their own passwords & PAM
to shop at participating online stores. |
| |
|
| Q5 |
After I register,
how long does it take for Verified by Visa to become active
for my card? |
| A5 |
Verified by Visa is available as soon
as your registration is confirmed. |
| |
|
| Q6 |
Do I need any
special equipment or software on my computer? |
| A6 |
No. All you need is an Internet connection
and Internet Explorer, Netscape or AOL browser software version
4.0 or above. To find out if your browser is compatible,
go to the "Help" menu on the upper right-hand side
of your browser and select the "About" option.
It should tell you what version is installed on your computer. |
| |
|
| Q7 |
What is a Personal
Assurance Message? |
| A7 |
When you register for Verified by Visa,
you will be asked to create a Personal Assurance Message.
When you pay online, a pop up screen showing this message
will appear – it is your assurance that SGE Credit
Union is authenticating your password. |
| |
|
| Q8 |
How will the
online store know that I have Verified by Visa? |
| A8 |
Participating online stores will automatically
recognise your Visa card number if it is registered. |
| |
|
| Q9 |
What if I forget
my password? |
| A9 |
If you forget your password you should
contact SGE Direct on 1300 364 400. |
| |
|
| Q10 |
If I suspect someone has stolen my password or used it to make fraudulent
purchases, what should I do? |
| A10 |
Contact SGE Credit Union immediately. |
| |
|
| Q11 |
What should
I do if I am shopping online and I don’t get asked
for my Verified by Visa password? |
| A11 |
Simply enter your payment details
as normal and complete your transaction. It may mean that
the merchant is not yet enrolled in the Verified by Visa
service. |
| |
|
Proceed to Registration
|
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