Fraud Prevention

Did you know?

AVG & SGE have put together a special offer for you to try AVG Internet Security absolutely free for 90 days.

Once you are satisfied by the protection and performance delivered by AVG Internet Security, you can purchase at a special price exclusive to only SGE Credit Union Members.

Click here to find out more.

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Australian Credit Unions have joined forces with government and industry to fight fraud.
The Credit Union Industry Association (CUSCAL) is partnering the Australasian Consumer Fraud Taskforce in its SCAMWATCH campaign.

Go to www.scamwatch.gov.au for information on scams.

Protect yourself from 'free' offers on the internet.

Members are warned against the dangers of signing up for free trials with one on the many health products such as acai berry, colon cleanse, tooth whitening etc sites. In 99% of cases members do not know that they have signed up for a 12 month supply of the respective health products. In addition it appears that there is a link between these free trials and card details being compromised.

It is important to realise that nothing is free and members should be careful so as not to compromise their cards.

For further information on how you can protect yourself from these 'free' offers, click here.

Beware of Card Skimming Offenses

WARNING
Many members will be aware of recent fraud activity and media coverage regarding Terminal Manipulation fraud. To assist you SGE have provided some background of the fraud activity and what you can do to prevent being a target. SGE works in conjunction with the industry body ABACUS who keep the credit union up to date with any potential terminal compromises and trends in fraud spending. In addition SGE monitors card transactions and has rules in place which will alert suspect card transactions.

What is it?
Terminal manipulation is a form of card skimming whereby an EFTPOS terminal is compromised by criminals to record card data and PIN numbers. Skimming occurs when card details are illegally captured from the magnetic stripe and then used to produce duplicate cards. Often, fraudsters attempt to capture the PIN through "shoulder surfing" or hidden cameras.

What can members do to?
One of the key things that members can do to reduce their chances of becoming a victim of card skimming is to protect their PINs.

The Australian Payments Clearing Association (APCA) has launched a new website about the importance of PIn protection. The new website - www.apca.com.au/protectyourpin - explains how members can protect themselves from most skimming attacks by taking simple steps like never divulging their PIN to anyone, always covering with their hand while entering the PIN.

If you have concerns contact SGE immediately on 1300 364 400 between 9:00am and 5:00pm weekdays, or email us.

Click here to download the media release by NSW Police regarding card skimming.

Recent Trend on Card fraud - How to protect yourself

Recent fraud activities exist for those who use their Debit/ Credit Cards in all countries. Particularly those in the United Kingdom, India and Malaysia. However, by reading the handy tips below may help to reduce the risk when using your card whilst traveling overseas.

	Let SGE know when you are travelling ie Countries & date of travel.
	At a point of sale keep your card within eyesight and if not question the merchant (they could have a skimming device copying your card details).
	When using an ATM to be on your guard for someone shoulder surfing you (someone behind looking when you enter your PIN) and also to use an ATM in a busy area, where it is less likely to have a device placed over the slot where magnetic strip details can be copied.
	Always cover your PIN entry with another hand or purse.
	Or another type of incident at an ATM where someone pretends to be helpful and is actually looking when you enter your PIN.
	Or the ATM retains your card with no explanation to WHY?
	If you are suspect of any merchant activity after the fact or having used an ATM where you feel your card details may have been copied (compromised) contact/phone Visa International in the country you are visiting and declare your card "stolen". Do this as a safety precaution.

INTERNET BANKING DO's & DONT's

It is your responsibility to ensure you protect your system by having a Firewall, which protects your PC against intrusion, an Antivirus and Adware/Spyware software program with an auto update feature.

Remember to change your password regularly.

NOTE: Having protection software will not completely guarantee against unauthorised access or virus contamination, but may increase the security of your computer systems.

DO's
	Change your password regularly
	Add your bank's website address to your list of favourites
	Contact SGE Credit Union if you have concerns about your account
	Always log out after a banking session
	Check the internet banking pages for the padlock security symbol

DONT's
	Don't follow links within emails. Always type in the web address manually
	Don't give your account details to anyone
	Don't leave your computer while you are logged on to internet banking
	Don't use memory storers or retainers for important information on websites
	Don't use a computer or equipment that you do not trust

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ONLINE SECURITY TIPS FOR VISA CARDHOLDERS

Shopping online with Visa is a simple, convenient and safe way to make purchases, 24 hours a day,
7 days a week. Consider these basic steps to help you avoid risk and stay secure when you're online -- whether you're using email or shopping at your favourite merchant.

Protect your Visa card with Verified by Visa, where available. Added password protection helps ensure that only you can use your Visa card online. Visa International does not have your personal email address and will never contact you personally.

Be discriminating when providing personal information online. Never give out your personal or account information to anyone you do not trust. And make sure to verify a business' legitimacy by visiting its website, calling a phone number obtained from a trusted source, and/or checking with a reliable source.

Keep your passwords secret. Some online stores may require you to register with them via a user name and password before buying. Online passwords, including your Verified by Visa password, should be kept secret from outside parties the same way you would protect your ATM PIN.

Look for signs of security. Identify security clues such as a lock image at the bottom of your browser, or a URL that begins with https://. These signs indicate that only you and the merchant can view your payment information.

Never send payment information via email. Information that travels over the internet (such as email) is not fully protected from being read by outside parties. Most reputable merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction.

Keep a record of your transactions. Just as you save store receipts, you should keep records of your online purchases. Back up your transaction by saving and/or printing the order confirmation.

Review your monthly account statement thoroughly. Immediately investigate suspicious activity to prevent any possible additional fraud before it occurs. Promptly notify SGE Credit Union of any suspicious email activities.

Only open and respond to emails that pass some basic tests, such as:

	Is this email from someone you know?
	Have you received email from this sender before?
	Are you expecting email with an attachment from this sender?
	Does email from this sender with the contents described in the subject line and the name of the attachment make sense?
	Does this email contain a virus?

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